Customer Support Specialist
Customer Support Specialist
Recruiters at 500+ agencies rely on Spott all day. When something is unclear or broken, you're the one who fixes it.
About Spott
Recruitment is a $1 trillion+ industry still running on outdated software, and the biggest players are slow to change. Spott is the reset: the first AI-native recruitment platform, one ATS & CRM where agencies manage candidates, clients and jobs, so they close more placements and help people find the right job faster. Backed by Y Combinator and headquartered in Leuven, with offices in New York and Sydney, we already work with 500+ agencies in 30+ countries.
The role
You'll be Spott's first dedicated Customer Support Specialist. Our Customer Success team guides new customers through migration and onboarding; once they're up and running, you make sure every question gets a fast and complete answer.
What you'll do
✔️ Be the first point of contact for our customers, owning every ticket from first reply to resolution.
✔️ Work through a busy queue every day, putting urgent and business-critical issues first without losing speed or quality on the rest.
✔️ Solve problems on your own by digging into the product, and escalate when needed with full context and a suggested direction, not just a forwarded ticket.
✔️ Write replies that are clear, friendly and complete, so customers rarely need to ask twice.
✔️ Shape how support works at Spott as we grow, from processes to automation.
What we're looking for
✔️ 1-3 years in customer or technical support, ideally at a B2B SaaS company.
✔️ Strong written English: clear, friendly and to the point.
✔️ A troubleshooting mindset and real ownership: you stay on an issue until it's solved, and look for ways to keep it from happening again.
✔️ Proven experience meeting response and resolution time targets.
Nice to have
✔️ Dutch and/or French.
✔️ Experience with recruitment software.
What we offer
✔️ A competitive salary plus generous stock options.
✔️ The chance to build support from scratch at a fast-growing, YC-backed startup where speed and impact matter.
✔️ Great team vibe with regular dinners, sports activities and international offsites.
Hiring process
Talent screening: your motivation to join Spott, what you’re looking for next, and time for your questions.
Deep dive interview: how you handle day-to-day support: prioritising a busy queue, troubleshooting issues, writing clear replies and knowing when to escalate.
Founders chat: your ownership mindset, how you’d shape support as Spott scales, and whether Spott is the right next step for you.
Don't tick every box but excited about this role? We'd still love to hear from you.
Outp(l)ace everyone.
You can’t win tomorrow’s placements
with yesterday’s tools.
